Technical Services Professional at IBM India Pvt Ltd

Aug, 2008 - Sep, 2010

• Account Focal for UK Division: Acted as the main point of contact for storage-related matters, ensuring optimal delivery of storage services and effectively representing the team to stakeholders.

• Storage Recommendations: Analyzed application requirements and provided expert recommendations on storage solutions, helping customers to optimize their storage infrastructure and achieve their desired outcomes.

• Disaster Recovery Solutions: Designed and implemented disaster recovery solutions using SRDF/Time Finder, ensuring that customers' data was protected and readily available in the event of a disaster.

• Key Project: Successfully led a complex data migration exercise from DMX-3/IBM Fast/EMC Clarion to DMX-4, leveraging tools such as Open Replicator, LVM, and SRDF to ensure seamless and efficient data transfer.

• Troubleshooting Expertise: Demonstrated deep technical knowledge in resolving complex storage and fabric issues, including performance degradation, health checks, and outages. Provided expert support to customers to quickly resolve issues and maintain high levels of service quality.